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Frequently Asked Questions

Customer Service expand_more

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8:30a.m. to 5p.m. GMT. Call 020 8569 2250 or email allianz@geiger.com.

Returns expand_more

Please note that it is your responsibility to ensure that any returns arrive safely. We cannot be held responsible for returns that do not arrive.

Please ensure that all items are returned in the original packaging and with the Packing Note. Please clearly write on the packing note if you require a refund or exchange.

All exchanges/refunds must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Exchanges expand_more

All exchanges must be returned within 21 days from date on the packing note. We will be unable to process any orders sent back after this time and the item(s) will be returned to you.

Please clearly write on the packing note if you require a refund or exchange. If exchanging clothing, please specify the size required.

Should you require any further information, please email allianz@geiger.com

What if I receive a damaged item? expand_more

If you have received a damaged item please contact us on 020 8569 2250 or email allianz@geiger.com.

Can I place an order over the phone? expand_more

We are unable to process phone orders.

Shipping Costs expand_more

Shipping is charged at a flat rate of £8.50 + VAT

Can I have delivery made to a PO Box? expand_more

Unfortunately for tracking purposes we cannot deliver to PO boxes

When will I receive my order? expand_more

Stocked Items

Your order will be despatched within 3 working days to the address you have specified if the item/size you have selected is in stock. Delivery can take up to 5 working days from dispatch (subject to stock).

Made to Order Items

A virtual item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. Virtual items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. Virtual items may also require a minimum order quantity to meet production requirements.

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